Comments on: ATROCIOUS SERVICE BY STARHUB http://eastpix.wordpress.com/2008/04/30/atrocious-service-by-starhub/ Yes, Kay Chin really said it. Sun, 22 Jun 2008 15:37:18 +0000 http://wordpress.com/ hourly 1 By: kaychin http://eastpix.wordpress.com/2008/04/30/atrocious-service-by-starhub/#comment-9 kaychin Tue, 10 Jun 2008 09:28:50 +0000 http://eastpix.wordpress.com/?p=19#comment-9 I have replied to Alan privately but thought I should also reply in public. The email address listed is genuine. As Starhub has done its part in fixing my problems, I don't think it is appropriate for me to list the rest of the email address. I have replied to Alan privately but thought I should also reply in public. The email address listed is genuine. As Starhub has done its part in fixing my problems, I don’t think it is appropriate for me to list the rest of the email address.

]]> By: h20lee http://eastpix.wordpress.com/2008/04/30/atrocious-service-by-starhub/#comment-8 h20lee Mon, 09 Jun 2008 14:21:09 +0000 http://eastpix.wordpress.com/?p=19#comment-8 I found this site after searching for Diana Lee email address, and hope to email her about my bad experience with StarHub customer service. However I doubt the one given on the corporate page is genuine. A call was logged at least 6 month ago regarding bad 3G reception for MaxMobile service in YCK area. Another call was logged to "check" if there is an update, and was told a few days later, after their "investigation" that the signal is weak. They acknowledge the problem, but refuse to commit any rectification. This was the same excuse given the first time I logged the call. I wish there was a more effective way of telling customer service to carefully listen to customer complain! If yours was effective, would you mind sharing the emails address of these senior management? I found this site after searching for Diana Lee email address, and hope to email her about my bad experience with StarHub customer service. However I doubt the one given on the corporate page is genuine.

A call was logged at least 6 month ago regarding bad 3G reception for MaxMobile service in YCK area. Another call was logged to “check” if there is an update, and was told a few days later, after their “investigation” that the signal is weak.

They acknowledge the problem, but refuse to commit any rectification. This was the same excuse given the first time I logged the call.

I wish there was a more effective way of telling customer service to carefully listen to customer complain! If yours was effective, would you mind sharing the emails address of these senior management?

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